When is the right time to send a thank you gift?

After completing a project for a client, you may breathe a sigh of relief and quickly move on to the next client. Before you know it, it has been a month or more and you realize you never formally thanked the first client for their business. Oftentimes business owners throw up their hands and assume […]

Who was the last person to send you a thank you note?

For the past couple years, I have been a speaker gift sponsor for my local networking group. Each month I pick out a special gift that is a reflection of the speaker, their business, or their message. I love to do it. It is a great opportunity for me to showcase my talents and my […]

Do Your Clients Feel Like They Are Just a Number?

Are you feeling too busy and too overworked to follow through on your good intentions? This is a problem that a lot of small business owners have. You go into business to do what you do for your business, and as you get clients, you focus on serving their needs. You also have to plan […]

Give Them More Than They Paid For

Anytime you have a business transaction between your business and a client, there’s an exchange of energy that goes on. The most common scenario is the client pays you money in exchange for something: a product or a service. It is important to make sure the client feels like they are getting more from you […]

When is the Best Time to Send a Thank You?

You know how important it is to send a thank you note for business, but some people wonder how soon you need to send it. Often you may feel that if you don’t send it out right away, it’s too late and then you’ve lost the chance. I’m here to tell you that it doesn’t […]

Does it Have to be Handwritten?

There tends to be a lot of thank you note guilt.  I think it all begins when your mother hounds you to write a thank you note to the aunt who gave you an ugly sweater.  You know it is the right thing to do.  You appreciate what others do for you.  You also have […]