When is the right time to send a thank you gift?

After completing a project for a client, you may breathe a sigh of relief and quickly move on to the next client. Before you know it, it has been a month or more and you realize you never formally thanked the first client for their business. Oftentimes business owners throw up their hands and assume […]

Chocolate Client Appreciation Gifts for a Diabetic?

Client appreciation gifts are important to me so I try to recognize each of my clients. I had a new client come to me by referral. The project was a great fit and then the deadline sped up. We finalized everything Friday and I needed to have it done by noon on Monday. I knew […]

Who was the last person to send you a thank you note?

For the past couple years, I have been a speaker gift sponsor for my local networking group. Each month I pick out a special gift that is a reflection of the speaker, their business, or their message. I love to do it. It is a great opportunity for me to showcase my talents and my […]

Don’t Slam the Door on Your Way Out!

When someone slams the door, the sound echoes in your head. That sound is the last thing you are left to think about.  It says something about the frame of mind of the person who just walked out. Often we hear about how important it is to make a good first impression, but endings can […]

Avoid a Taylor Swift Breakup with Your Clients

Have you ever heard the Taylor Swift song titled: We Are Never Ever Ever Getting Back Together? Well, as I heard that song the other day, it made me think. I hope that you’re clients are not singing that song when they stop working with you. If you think about the message of that song, […]

Keep the door open to your customers

VIDEO: We are never, ever, ever getting back together.

Do Your Clients Feel Like They Are Just a Number?

Are you feeling too busy and too overworked to follow through on your good intentions? This is a problem that a lot of small business owners have. You go into business to do what you do for your business, and as you get clients, you focus on serving their needs. You also have to plan […]

When is the Best Time to Send a Thank You?

You know how important it is to send a thank you note for business, but some people wonder how soon you need to send it. Often you may feel that if you don’t send it out right away, it’s too late and then you’ve lost the chance. I’m here to tell you that it doesn’t […]