The Top Things that Undermine Loyalty

To be loyal means to be faithful and dedicated. Loyal subjects are faithful to their leader. Loyal friends are trusted with a secret. A loyal spouse is devoted to their marriage partner. Loyal customers are dedicated to a business . . . as long as it is meaningful to do so. When a political leader […]

Surprises are NO FUN! (How a lack of integrity can cost you big bucks in your business.)

Surprises are great for presents. Surprises are great for parties, but surprises in business are not any fun. Customers do not want to be surprised by what kind of services they’re getting. Customers don’t want surprises when it comes to billing. They want to know what to expect from you and know that they can […]

VIDEO: No Surprises In Business