A Plan that will Protect Your Most Important Business Assets Better than Insurance

You have insurance to cover your health, home, vehicles, belongings, and business. The insurance protects you against loss from unexpected problems. You probably wouldn’t dream of being without it. You may never use it, but you realize how important it is. While you still need insurance to cover property and liability, showing appreciation in your […]

Oops! What to do when you goof up.

We’re all human, we all make mistakes and we make mistakes in our businesses too. When you make a mistake in your business, it can affect your income and your reputation.  The key to recovering from a goof up in your business is to do a few simple things. The first thing is to listen […]

VIDEO: Goof Ups

How Do You Accommodate Your Clients When You Inconvenience Them?

Recently I was traveling; I was on an airplane ride. We were all lined up ready for takeoff when the pilot told us we had to go back to the gate for a possible mechanical problem. As they checked it out, there was a fuel leak and we all had to get off the plane […]

VIDEO: How Do You Accommodate Clients When You Inconvenience Them?