Surprises are NO FUN! (How a lack of integrity can cost you big bucks in your business.)

Surprises are great for presents. Surprises are great for parties, but surprises in business are not any fun. Customers do not want to be surprised by what kind of services they’re getting. Customers don’t want surprises when it comes to billing. They want to know what to expect from you and know that they can […]

VIDEO: No Surprises In Business

What is customer service?

What is customer service? Customer service is more than a department. It is a marketing strategy. It is a strategy that will get you increased client retention and referrals if you do it well.  So how do you go about that? Great customer service is all about the attitude. The attitude you (and every employee […]

VIDEO: What is Customer Service?

VIDEO: Does Your Business Have a Motel or Hotel Level of Service?