Who was the last person to send you a thank you note?

For the past couple years, I have been a speaker gift sponsor for my local networking group. Each month I pick out a special gift that is a reflection of the speaker, their business, or their message. I love to do it. It is a great opportunity for me to showcase my talents and my […]

Too Busy? Try These Tips To Streamline Your Client Retention

Every business owner I have ever talked to has a deep appreciation for their clients.  A lot of them also have guilt.  One recently told me that she, “constantly feels like a criminal” because appreciating her clients gets put last on her list.  She does great work, but like all of us, she is juggling […]

The Simplest Way to Be the First Person Others Think of When Someone Needs a Referral

It’s important to stay top-of-mind with a variety of different people to get more business. You’ve probably heard this before, about being top-of-mind. It simply means that you are the first person they think of. Why is it so important? If you are suddenly in need of a furnace repair because your furnace went out […]

How to Get Noticed!

In order to get noticed by prospects or referral partners, you need to build a relationship with them.  Relationships are developed by multiple contacts, in multiple ways over time.  If you follow up once after meeting someone, you won’t develop a relationship.  It’s important to contact them in more than one way, because often, they […]

VIDEO: Do People Think of YOU First?

The Key to Client Retention: Nurturing

Nurturing is important in the customer relationships that you have.  Building relationships is an important way to keep your customers wanting to do business with you. There are a number of ways you can nurture your clients. Nurturing your clients can be done every time you interact with them in small and simple ways. If […]

VIDEO: How to Get Noticed!

Don’t Slam the Door on Your Way Out!

When someone slams the door, the sound echoes in your head. That sound is the last thing you are left to think about.  It says something about the frame of mind of the person who just walked out. Often we hear about how important it is to make a good first impression, but endings can […]

VIDEO: Nurturing Clients

Keep the door open to your customers