How Do You Accommodate Your Clients When You Inconvenience Them?

Recently I was traveling; I was on an airplane ride. We were all lined up ready for takeoff when the pilot told us we had to go back to the gate for a possible mechanical problem. As they checked it out, there was a fuel leak and we all had to get off the plane […]

VIDEO: How Do You Accommodate Clients When You Inconvenience Them?

How to Communicate With an Unhappy Customer

At one time or another, something goes wrong in a business transaction.  Maybe before you even realize it, you are contacted by an unhappy customer.  When a customer comes to you with a complaint, it’s easy to get defensive.  They may be angry, but it is important to hear them out to gain an understanding […]