VIDEO: Nurturing Clients

VIDEO: No Surprises In Business

Avoid a Taylor Swift Breakup with Your Clients

Have you ever heard the Taylor Swift song titled: We Are Never Ever Ever Getting Back Together? Well, as I heard that song the other day, it made me think. I hope that you’re clients are not singing that song when they stop working with you. If you think about the message of that song, […]

Keep the door open to your customers

VIDEO: How Do You Accommodate Clients When You Inconvenience Them?

What is customer service?

What is customer service? Customer service is more than a department. It is a marketing strategy. It is a strategy that will get you increased client retention and referrals if you do it well.  So how do you go about that? Great customer service is all about the attitude. The attitude you (and every employee […]

VIDEO: We are never, ever, ever getting back together.

The Most Disappointing Gift I Ever Received

Today I’m going to tell you about the most disappointing gift I ever received. This was from a coach that I had invested thousands of dollars with over the course of the year, and as the year came to a close, I received a gift in the mail. As you can imagine, after investing more […]

What happens when you can’t smell your own BO?

Have you ever been around someone who has BO or bad breath and they don’t even know it? You might hesitate to tell them the truth about the reason you don’t want to be around them.  As a mom of five kids, I find that happens a lot with the tweens and teens that don’t […]

VIDEO: What is Customer Service?