When is the right time to send a thank you gift?

After completing a project for a client, you may breathe a sigh of relief and quickly move on to the next client. Before you know it, it has been a month or more and you realize you never formally thanked the first client for their business. Oftentimes business owners throw up their hands and assume […]

Who was the last person to send you a thank you note?

For the past couple years, I have been a speaker gift sponsor for my local networking group. Each month I pick out a special gift that is a reflection of the speaker, their business, or their message. I love to do it. It is a great opportunity for me to showcase my talents and my […]

A Little-Known Principle Your Business Can Benefit From

Tithing is a religious principle that can be found in ancient scriptures. Usually when you hear the principle of tithing, it is a religious institution that wants a donation. This principle asks us to give back to the source of our prosperity as an expression of gratitude. This principle can be applied to your business […]

Are You a Scrooge?

I think everyone’s familiar with the Charles Dickens classic, A Christmas Carol. If you haven’t read it before, you’ve probably seen a play or a movie or some adaptation of the story. Scrooge cares so much about business and the bottom line, that he doesn’t take time to notice the people around him and give […]

VIDEO: Don’t Be a Scrooge

The Key to Client Retention: Nurturing

Nurturing is important in the customer relationships that you have.  Building relationships is an important way to keep your customers wanting to do business with you. There are a number of ways you can nurture your clients. Nurturing your clients can be done every time you interact with them in small and simple ways. If […]

VIDEO: Nurturing Clients

A Sample Thank You Letter

One thing that stops people from writing thank you notes is deciding what to say. Sometimes it feels overwhelming to write the thank you note because you don’t know what to say.  Although your intentions are good, when you open the card to write, you’re drawing a blank. Today I’m going to share an example […]

The Most Disappointing Gift I Ever Received

Today I’m going to tell you about the most disappointing gift I ever received. This was from a coach that I had invested thousands of dollars with over the course of the year, and as the year came to a close, I received a gift in the mail. As you can imagine, after investing more […]

A Sample Thank You Letter