How to Make a Great First Impression on Your Clients

I’m sure you’ve heard about how important a first impression is from the way your look to the words you use when you interact with someone for the first time. People make the judgment on who they think you are and whether they want to work with you as a business person or associate with you as a friend just by those first moments of interaction.

First Impression

Think about how this applies to you and your clients. If you’ve already signed on a client you’ve probably already made a good first impression because they’ve liked you enough, and gotten to know you enough that they trust your ability to provide the service that they need in their lives or in their business.

First Impression with New Clients

There are other ways to make a great first impression.  If, after you sign a client on for a contract, you follow that up with a welcome note or gift, it shows them how much you appreciate them being a part of your business and how much you’re looking forward to working with them. This makes an amazing first impression because they already like you. They already trust that they’re going to have good results from working with you, otherwise they wouldn’t have invested in you.   Then, when you surprise them with that welcome gift, it makes them feel valued by you and gives them a sense of, “Wow!”

When a brand new client receives this kind of value before you’ve ever started working together, they anticipate even greater value to come.  It shows them that just as they have invested in you, you are invested in them as a person. It sets the tone for the rest of your working relationship.

A great way to make a good first impression on your clients is to send out simple welcome gifts. Welcome them into your business. If you make them feel valued, their loyalty to your business will increase.

At Touch Your Client’s Heart we help businesses create a welcome process that delights clients. It may involve a gift, packet, email, or other appropriate way to make a good first impression. Connect with us to make an outstanding first impression on your clients and the start of a fabulous business relationship.

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