What to do When Gifts are Illegal!

What do you do when it’s illegal to give gifts? I know that sounds a little extreme, but there are situations where it is illegal for businesses to give gifts.  Most of the time you see this in the medical profession. Whether you’re a pharmacy rep or you work with patients of some sort, the […]

I Have a Confession. . .

I have a confession to make. A long time ago, my mother made me write thank you notes, and I didn’t like it.  Maybe you had that experience when you were a child, too. Here’s the whole story. We had some distant relatives that would send gifts at the holidays for us kids and one […]

To Increase Value Provide a Tangible

If you’re a service provider you probably provide an outstanding service and you do great things to serve your customers. The problem sometimes is that with the service, there is no tangible product. There’s nothing physical left behind. Sometimes clients who work with a service provider can forget about the service that’s been provided. They […]

How to Make a Great First Impression on Your Clients

I’m sure you’ve heard about how important a first impression is from the way your look to the words you use when you interact with someone for the first time. People make the judgment on who they think you are and whether they want to work with you as a business person or associate with […]

Adding Value Through Service

One way to deliver great customer service is to add acts of service into your business interactions with your clients. The book, “The Five Languages of Appreciation in the Workplace” by Gary Chapman and Dr. Paul White shares different ways to express appreciation in a business setting. One of those ways is by performing acts […]

I’m Going to Get Personal With You.

I believe personal gifts are better gifts.  Why is it important to personalize gifts?  Any gift you give is nice and thoughtful, but when you personalize a gift, it makes it more meaningful and it makes a bigger impact on your clients. If it’s personalized, the client is going to keep that gift longer because […]

How Do You Make Your Clients Feel?

Think about the last interaction you had with your service provider. Think about how you felt at the end of that interaction. There are three ways you could have felt. You may have had a negative reaction. It may just be a neutral reaction or a positive reaction. These reactions may be random, but as […]

What to do When a Client Leaves

I remember in my business many years ago when I had a client who was a faithful, regular client.  We had lots of work from this client, and then very abruptly they said, “We’re going to cancel and we’re going to do this ourselves.  We won’t be using you anymore.” When you love your clients […]

Do Your Clients Ever Have Buyer’s Remorse?

Have you ever had buyer’s remorse? You may have made a big purchase or a big commitment to a long term contract.   After you do it, you have that sinking feeling in your gut.  You think, “What have I gotten myself into?”   What if your clients have that feeling after signing on with you? […]

The Power of Reciprocity

Did your parents ever tell you to “do unto others as you would have them do unto you?”  Even though I didn’t want to hear it as a kid, it really is good advice.  Dictionary.com defines reciprocity as a mutual exchange.  Basically, reciprocity is when you do something nice for someone, they tend to want […]