What to do When Gifts are Illegal!

What do you do when it’s illegal to give gifts? I know that sounds a little extreme, but there are situations where it is illegal for businesses to give gifts.  Most of the time you see this in the medical profession. Whether you’re a pharmacy rep or you work with patients of some sort, the […]

I Have a Confession. . .

I have a confession to make. A long time ago, my mother made me write thank you notes, and I didn’t like it.  Maybe you had that experience when you were a child, too. Here’s the whole story. We had some distant relatives that would send gifts at the holidays for us kids and one […]

To Increase Value Provide a Tangible

If you’re a service provider you probably provide an outstanding service and you do great things to serve your customers. The problem sometimes is that with the service, there is no tangible product. There’s nothing physical left behind. Sometimes clients who work with a service provider can forget about the service that’s been provided. They […]

Is the Customer ALWAYS Right?

You’ve heard the saying, the customer is always right. Sometimes your customer becomes upset and you are right and the customer is the one that is wrong. The philosophy behind this saying is that we need to keep our customers happy. That’s the most important thing. An unhappy customer can damage your business. When a […]

How to Make a Great First Impression on Your Clients

I’m sure you’ve heard about how important a first impression is from the way your look to the words you use when you interact with someone for the first time. People make the judgment on who they think you are and whether they want to work with you as a business person or associate with […]

Adding Value Through Service

One way to deliver great customer service is to add acts of service into your business interactions with your clients. The book, “The Five Languages of Appreciation in the Workplace” by Gary Chapman and Dr. Paul White shares different ways to express appreciation in a business setting. One of those ways is by performing acts […]

I’m Going to Get Personal With You.

I believe personal gifts are better gifts.  Why is it important to personalize gifts?  Any gift you give is nice and thoughtful, but when you personalize a gift, it makes it more meaningful and it makes a bigger impact on your clients. If it’s personalized, the client is going to keep that gift longer because […]

How Do You Make Your Clients Feel?

Think about the last interaction you had with your service provider. Think about how you felt at the end of that interaction. There are three ways you could have felt. You may have had a negative reaction. It may just be a neutral reaction or a positive reaction. These reactions may be random, but as […]

What to do When a Client Leaves

I remember in my business many years ago when I had a client who was a faithful, regular client.  We had lots of work from this client, and then very abruptly they said, “We’re going to cancel and we’re going to do this ourselves.  We won’t be using you anymore.” When you love your clients […]

How To Encourage Referrals

A great way to grow your business is through referrals. If you ask people what the most successful way to grow their business is, often you will hear through word of mouth referrals. The reason is because instead of having a cold contact that you have to get to know, a referral is a warm […]